The ticketing application provides various features that are commonly present in ticketing systems to facilitate the management of problems or service requests. Users can create new tickets through the reporting form available in the app. This form allows users to enter the details of their issue, including description, issue category, priority level, as well as attach relevant files if required.

Once a ticket is created, the system automatically groups the ticket by category and assigns a priority, assisting the team in determining the order in which the most urgent issues should be addressed. Tickets are then allocated to the appropriate team member, either manually by an admin or automatically by the system based on pre-set rules.

Each incoming ticket can be monitored for status by the user and the team in charge. Ticket status updates are made regularly, and users can receive notifications when there are new developments or when their issue has been resolved. This ensures transparency in issue handling.

Additionally, the app provides a dashboard for admins and support teams to view all running tickets, sort them by status, priority, or category, and take further action if needed. Once an issue is resolved, tickets can be closed, and users are often asked to provide feedback on their satisfaction with the handling process.

The app also supports the generation of analytics reports, where data from processed tickets is used to evaluate team performance, average resolution time, and areas that require further improvement. With these features, ticketing apps help ensure issues are handled efficiently and customers receive optimal service.